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Our Services
Fiserv Health uses only the best that technology has to offer. Then we develop ways to maximize its capabilities to give you extraordinary performance backed by people who know all the nuances of healthcare plan management. We've discovered how to make technology work harder than ever, and with custom-designed web tools, we'll ensure that they're built to meet your specific needs. The result? Unsurpassed service delivery and reporting capabilities; faster, hassle-free claims processing; smarter allocation of financial resources; on demand access to meaningful information and greater satisfaction for employers and employees. That’s the Fiserv Health way!
Everything from employer reporting to claims auditing has been integrated into one easy - to - use, highly secure Web site. Fiserv Health enables users to achieve unlimited access to healthcare information – day or night. Find out more about Fiserv Health and our products and services in our Product Offerings.
Our Online Services
Our online menu of services has been tailored specifically to meet the needs of our members, employers, and providers, and includes:
Public Information Features
Medical Information -All users have access to a robust, searchable database of medical information and health tutorials via links to the National Library of Medicine website and the Mayo Clinic website.
Provider Search - Allows users to search for healthcare providers in PPO networks nationwide
Online Customer Service Center - Provides around-the-clock customer service for members and employers. Simply call us, or send an email message anytime
Glossary - Defines frequently used terms related to healthcare benefits administration
FAQ's - Answers the most frequently asked benefits administration questions
My Benefits
Enables employers and members to access plan-specific benefit information including:
Yearly COB Update- Allows members to submit their coordination of benefits information online
EOB Tutorial - Helps members and employers clearly interpret Explanation of Benefits statements
My Claims
Claim Status - Offers employers and members real-time access to claim status, day or night
Claim History - Enables members to track the history of all claims processed online
Claim Reports - Provides member access to various healthcare claim summaries
Deductible Status - Allows members and employers to view the current deductible status
My Records
Personal Profile - Allows members to update their web specific information
User Authorization - Helps members identify which family members have access to what information and allows members to grant access to other family members
Eligibility- Allows members to view their personal and plan information as well as their family's eligibility information
My Health
Locate a Provider Network - Allows online members to view the provider networks availible to them through their plan
Online Pharmacy - Allows online members to view the online pharmacies availible to them through their plan
Help Features
Legislative Compliance - provides up-to-date information on benefit regulations and compliance issues for employers and consultants
Secure Messaging- Provides a secure method of requesting further plan or claim specific information
Contact Us - Contact information
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